Francois Cigar Collection (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our e-commerce website.

1. Information We Collect

We use cookies to collect information about your interaction with our website. Cookies are small data files stored on your device that help us analyze website performance and user behavior. These cookies may include anonymized data such as:

  • Your IP address.

  • Browser type and version.

  • Pages viewed and time spent on our website.

  • Referring website or exit page.

2. Purpose of Data Collection

The data we collect through cookies is used for:

  • Analytics: To understand website traffic, improve functionality, and enhance user experience.

  • Performance Monitoring: To ensure our website operates effectively and efficiently.

3. Third-Party Services

We may share anonymized data collected through cookies with trusted third-party analytics services to help us better understand and optimize website performance. These third parties include:

  • Google Analytics: Provides insights into website traffic and user behavior.

  • Burst Statistics: Tracks website performance and user engagement.

These third-party providers are governed by their own privacy policies and comply with applicable data protection regulations.

4. How We Protect Your Information

We are committed to safeguarding your information. Measures we take to protect your data include:

  • Secure hosting environments.

  • Regular monitoring of website performance and potential vulnerabilities.

  • Ensuring third-party services used comply with international privacy standards.

5. Your Rights

As a user, you have the right to:

  • Access Your Data: Request a copy of the information we hold about you.

  • Request Deletion: Ask for your data to be deleted, subject to applicable legal and regulatory requirements.

  • Withdraw Consent: Disable cookies via your browser settings.

For any inquiries regarding your rights or to make a data-related request, contact us at the details below.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Andrew Edmondson
Email: info@francoiscigars.co
Tel: +26 23 486 1352

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page, and the effective date will be revised accordingly.

Thank you for trusting Francois Cigar Collection. We value your privacy and are committed to providing a secure online experience.